Refund Policy

Refund Policy

At Apersibli, we strive to make sure our valued customer is always pleased with whatever purchase they have made from us. Thus, to make the return process smooth and hassle-free, we offer a 48-hour easy refund facility for all orders placed through our cash-on-delivery option.

We know that sometimes a purchase may not exactly live up to your expectations, and we are here to ensure you can return items with ease within the stated timeframe.

1. Eligibility for Refund

Refund Policy: Refunds will be given using the following guidelines:

• You have to contact us for your refund request Immediately after returning your order.
• Items must be unused, unworn, and in the same condition that you received them. The original tags, packaging, and labels should still be intact.
• You should have the receipt or proof of purchase.
• Please note that failure to meet any of the above may be ground for denial of a refund request.

2. Returning a Product for Refund

For a refund, please:

• Call our customer service Immediately after returning your item by telephone, email, or through our website.
• Provide your order number, details of the item(s) to be returned, and a brief reason for your refund request.
• Our team will check the details and approve the refund request upon satisfaction of the eligibility criteria.
• If the refund request is approved, then pick-up for the item will be arranged from your address at your convenient time.

3. Cash-on-Delivery (COD) Refund Process

As we operate on a COD basis, the refund policy works a little differently than the normal methods of payment. You may opt at the time of pickup to get it in cash directly from the collection agent. On the other hand, if you wish to receive your amount via bank transfer, please provide your bank details when requesting the refund so that we can make the transfer with ease once the merchandise is received and cleared.

We will do our what we can to have your refund in your account within 7-10 days of collection and clearance of the merchandise.

4. Item Inspection and Refund Approval

Once we are in receipt of your returned item, our team will inspect the same for conformity with the above-mentioned conditions of eligibility. If the item is indeed in its original, unused condition with all tags and packaging intact, we will issue a refund.

For whatever reason, if the product does not meet the conditions above, we reserve the right to reject the request for a refund. In that case, the merchandise will be sent back to you.

5. Non-Refundable Items

Some products are not eligible for return. The following products are examples but are not limited to:

• Final sale merchandise or clearance sale items.
• Merchandise used or damaged in any manner since delivery.
• Worn out or used items.
• Items within these categories will not be eligible for refund.

6. Refund Timelines

By our 7-10 days refund policy, we ensure that the time it takes in processing the refund once the approval to return an item is granted is up to 48 hours. This will begin at such a time when we shall have received the item and ensured that it meets our return guidelines.

Note that this may further take an extra 1-2 working days, depending on the bank or payment method in question.

7. Exchanges

If an exchange is preferred over a refund, this is an option we can provide. One can request an exchange for a different size, different colour, or just about any other product within the availability of this stock.

Simply follow the same process as described in the refund process and inform our customer service that you wish to exchange an item. Once the returned item is approved, we will send out the new item at no additional shipping cost.

8. Contact Us

If you have any further questions or would like more information, clarification, or help with your return or refund, please don't hesitate to contact our customer service team at [email protected]. We're here to make the process just that-smooth and easy.